How We Troubleshoot and Resolve IT Issues​

​

​

Our Proven IT Troubleshooting Process

How Simple Solution Tech Diagnoses and Fixes Issues — The Right Way

​

When technology stops working, guessing wastes time and money. At Simple Solution Tech, we follow a structured, proven troubleshooting process to quickly identify the root cause of issues and resolve them efficiently — without unnecessary disruptions or trial-and-error fixes.

​

This process allows us to deliver faster resolutions, fewer repeat issues, and better long-term stability for our clients.

​

Step 1: Understand the Problem

We start by clearly identifying what’s happening, when it started, and who is affected. This ensures we’re solving the right problem from the beginning.

​

Step 2: Evaluate Impact & Urgency

We assess how the issue affects your business operations and prioritize accordingly — whether it’s a single workstation or a company-wide system.

​

Step 3: Review Recent Changes

Most technical issues are caused by recent changes such as updates, installations, power interruptions, or configuration adjustments. We identify those changes early to pinpoint the cause faster.

​

Step 4: Eliminate Common Causes

Before moving deeper, we check for common issues like connectivity problems, account permissions, storage limitations, or system errors that can be resolved quickly.

​

Step 5: Analyze System Data

We review system logs, alerts, and diagnostic information to identify underlying issues — especially those not visible on the surface.

​

Step 6: Isolate the Root Cause

Using controlled testing, we narrow down the exact source of the issue to avoid unnecessary changes or downtime.

​

Step 7: Apply a Targeted Fix

Once the cause is identified, we apply the most effective solution with minimal disruption to your operations.

​

Step 8: Verify & Monitor

We confirm the issue is fully resolved and ensure systems are stable before closing the case.

​

Step 9: Prevent Future Issues

We document the resolution and recommend improvements — such as updates, monitoring, or security enhancements — to help prevent similar problems in the future.

​

With Simple Solution Tech, you’re not just getting IT support—you’re gaining a partner dedicated to your success. Let us handle your technology so you can focus on what matters most: growing your business.

 

Ready to learn more? Contact us today.