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If you’ve been putting off the switch to Office 365 because you “already have Office”, prepare for a real eye-opener! We’ll break down the benefits, what they mean, and what you’ve been missing out on. What’s the Big Deal? A lot of businesses feel that the Office solution they have is good enough and generally don’t upgrade. They’re missing out. Office 365 provides huge improvements in those versions, including new features, ways of working/communicating and cost savings that get better each year. Switching to Managed Services brings instant relief to both budget and problems, beginning with putting cash flow back in your control. 1. Near-zero learning curve Whether you’ve got Office 2013 or 2010 on your systems, it’s fair to say your business has become extremely comfortable with your processes. Outlook, Word, PowerPoint, Excel & OneNote are default apps in use across almost every workplace (and home) across the world. Even with all the improvements, accessibility and productivity features that come with Office 365, your employees can still get straight to work. With that familiarity also comes an ability to use the Office 365 collaboration and task management tools without needing to go away for re-training - everything works the way they expect, even when they’ve never seen it before. 2. Scale your solution up and down Traditional Office licenses lock you into that version, paying hundreds of dollars per workstation, even if that workstation is no longer in use. It’s not uncommon for a small business to have over 10 wasted licenses just sitting there. On the other hand, Office 365 always works in your favor. Rather than license a single installation, you subscribe to users on a pay-as-you-go model, with each individual user covering multiple PCs, tablets or mobile devices. Essentially, wherever they go, whether home, work or on the go, their license goes with them. If your business is experiencing a boom and adds more staff, you can add more users. As the boom winds down or roles are merged, reduce the number of users. 3. Collaborate and innovate Collaboration is right for every business. It takes your employees beyond the mindset of scheduling meetings, email chains that go nowhere and results that miss the target, all the way through to innovation and profit. Office 365 ensures your business can increase productivity with no locked files during editing and no accidental overwrites of another’s work. In fact, multiple users can be in the document at the same time, engaged in text/video chat, and working together for the benefit of your business. Plus, since Office 365 is cloud-based, your employees can be located around the world and still contribute greatly to your business advancement. When you upgrade to Office 365, you can look forward to: Increased workplace flexibility Lower stress among employees Higher engagement Moving faster to market Innovation and curiosity Faster upskilling of both new & existing employees 4. True Mobility The same technology that enables collaboration means your employees are able to work from anywhere, at any time. Wrapping up client emails during their commute or adding final touches to a presentation over breakfast are now normal behaviors and Office 365 makes it easy. Employees can even attach or reference files they’d normally have to be on-site for. It’s this mobility that also opens up the opportunity for employees to work from home, and the chance for your business to stand out as a flexible, valued employer. 5. Cost savings across the board Microsoft has gradually been making Office 365 the obvious choice for small businesses, shifting support resources to those with 365, offering bonuses, data storage, and low prices. No big upfront costs With older versions, you’re buying a license per installation at a large immediate cost, upgrading each workstation to handle the requirements and repeating the process over and over whenever a new version with desired features comes out. With 365, you escape that upfront cost, you can run it on virtually any device, and you get all the new features automatically. In fact, it takes almost 3 years for a single Office 365 subscription to add up to the price you’d pay for a single purchase license - and you miss out on all the extras! Comes with a built-in IT department Updating your installation can be a hassle, which is why many employees hit cancel when it pops up. It disrupts their workflow, it takes time, and they don’t understand the security reasons why they should. Office 365 updates automatically and your employees won’t even notice it’s happening. Because it’s cloud-based, Microsoft technicians are on call at their secure data centers to make sure the updates are stable and the servers stay up. All your employees have to do is open the app and keep working. Since there’s no delay, as soon as new features and Microsoft innovations are released, you have them too. You can be sure they’re also plugging up any security flaws as soon as they find them, so your business becomes more protected than ever before. Save on storage and email Each user in your 365 subscriptions has plenty of included cloud data storage - up to 1TB at no extra cost. If you’ve been paying for storage, either with on-site server racks & the associated costs or a dedicated cloud solution, this is a great opportunity to streamline your expenses. Another big data expense is email. Inboxes are usually the first to overflow and bounce out new emails, but your subscription can also include business-class email with 50GB storage per user. Easily enough for cat memes AND important business communications! It’s a Smart Decision Office 365 was designed to meet the needs of businesses exactly like yours. All the cost savings, added collaboration and streamlining allow you to focus on moving your business ahead and staying competitive. Our technicians are here to help with migration, setup and provide extra support at every step.

(Photo Source: Unsplash.com) Got A Bad Case Of Password Exhaustion? You’re not alone! Most people use the same password everywhere – home, work, Gmail, Facebook… even for banking. Considering how many passwords we’re expected to remember and use on a daily basis, password exhaustion is a very real thing. It’s no wonder that when yet another prompt for a password appears, users enter easily guessed combinations like ‘abcd’ or ‘password’. Trouble is, even if your password is making the required effort, hackers are taking a daily stroll around the internet and collecting logins and passwords as they go, from either leaked details or sites with security flaws. Then, they’ll try their luck with that login/password set elsewhere. They know more than half the internet users in the world have only one password and email combination, so the chance of gaining access to your accounts is actually quite high. Even the big names in tech are at risk of password breaches: 360 million MySpace emails and passwords leaked. 117 million LinkedIn account details leaked. The same password used elsewhere? Cue the domino effect! One site breach follows another and another until hackers have nothing more to gain. The only way to break this chain reaction is to use a different password for each site. How to Create Easily Remembered Passwords Have a system or template for creating your own unique passwords, that you’ll be able to remember, but is not obvious to hackers. For example: Becomes !K1ttyFB75! It might seem complicated, but the above is really just based around the words ‘kitty’ and ‘FB’ for Facebook. Change the FB to something else for other sites. What to Do If Your Password Has Been Hacked. You can check to see if any of your accounts have been compromised by entering your email into a site like haveibeenpwned.com If it alerts a breach, you need to change your passwords immediately – all of them. Use the example system above to create a new set. If you’re struggling to remember your set of passwords, consider using a secure password tracker such as LastPass. (http://www.lastpass.com) If you need help changing your passwords or setting up a secure password system, let us know on (786) 233-2002 and we’ll be more than happy to help you.

You’ve been told to stay put and work from home. You’re looking around your home or apartment and thinking, “uhm, work where?” You’ve never set up a home office. Here’s help getting you organized to go online and get things done working remotely. The first things you’ll need are a computer and a cell phone. You may even need the phone if your computer is set up for Voice over Internet Protocol (VoIP) communication, but at the very least, you will likely need to be able to talk to people and get online. Work may have provided you with a laptop. Or perhaps you already had one or a desktop that everyone in the house has been sharing for years. So, you’ve got a computer on which you can log in to necessary business applications. But wait; we said log in – you’re going to need an internet connection. Most homes do at this point, but you may have a pretty barebones router. Like you, your internet service provider (ISP) wasn’t expecting business traffic from your home. To work remotely online you’ll need the internet speed and capacity to handle video conferencing and running business software. If it were just you, that wouldn’t be an issue. But you have a partner or roommate working from home now, too. Or perhaps there are kids out of school who are avoiding e-learning by streaming shows or playing video games. It may be time to upgrade. Newer routers often offer both the older 2.4 GHz and the faster 5 GHz frequency, which has less interference. Additionally, since 5 GHz isn’t as common, you’re less likely to compete with neighbors for Wi-Fi signals (since they’re probably stuck at home, too). Being Productive Working from Home Once you’re connected to the internet, you’ll also have to log in at work. Some businesses will have set up virtual private networks (VPNs) for added security. A VPN connects a computer, smartphone, or tablet to a shared or public network as if you're connecting to a private network. If not, the responsibility for securing your online activity is yours. It’s always a good idea to make sure your operating system is up to date. Plus, run the latest antivirus and software with the most recent security patches installed. This is required if you’re working from home with an industry that has compliance standards, but it’s a best practice for everyone. And please don’t use Windows 7 any longer. If you haven’t upgraded your OS since you bought that software, it’s definitely time to update. Microsoft has stopped supporting Windows 7, which means it’s also not doing anything to patch vulnerabilities. Cybercriminals know this, so don’t leave your home computer open to attack. Knowing that you could be working from home for the next few weeks, take the time to actually establish and organize your workspace. Try to find a place away from distractions or that has a door you can close to keep distractions to a minimum. Also, think about being somewhere in the home that gets natural light. This helps people be happier and more engaged in their work. You’ll also want to think about how far you’re setting up your workspace from the router. Depending on the power of your hardware, you could encounter a reduced signal the further away you go. You could consider a network cable or Mesh Wi-Fi for your home. Traditional Wi-Fi relies on a single router, whereas a mesh system helps you reach many, spread out areas in your home. Need to get up and running from home quickly? A managed service provider can help you connect, upgrade, or troubleshoot your home office setup. Give us a call today at 786-233-2002.

Microsoft Office has been the office suite for more than a decade, whether it’s for business or students doing their homework. Other applications have come and gone, but it’s expected that most people will be doing their work in Word, Excel or PowerPoint. While you may have an older version of Office that you love, there are three good reasons you should upgrade to Office 365. It’s more accessible: Office 365 operates in the cloud, which means you can use your Word, Excel, Outlook and other office products from anywhere.  This means no more forgotten homework, files you can’t access until you get to work or lost documents. The cloud has them already and waiting for you, wherever you are. Save important files to a USB drive or your computer and use the cloud versions as your mobile copy, there really are no restrictions on how flexible Office 365 can be. Another benefit is that since it’s in the cloud, the barriers between Mac and PC versions have been erased. It runs on both platforms and on any device - iPhones, iPads, Android, tablets and many other smart devices. A hefty allocation of cloud storage comes with it too, in the form of OneDrive, so you can access your documents from any device. Many people have started using their OneDrive to store all of their important data, including photos, media, and recipes. You can even share your files with a simple link, and you always have complete control over who sees what. It’s more affordable:  Previously, there was a large upfront cost per computer and you were stuck with that version until you dug deep and upgraded. For people with more than one computer in their home, for example, 2 laptops and a desktop, this was a very expensive way to obtain software. Office 365 has no large upfront costs, no matter how many computers or devices you need to install it on. It’s actually a monthly or annual subscription for a small amount, with no contracts. Depending on your location (pricing differs across countries), you can have five Office 365 licenses for a whole year, for less than the cost of your previous version. It’s always updated: You are always rocking the latest version of Office. You aren’t stuck with the one you paid for years ago, like Office 2007, 2013 or 2016. Office 365 is always the very latest. If you’re still using an older version, you’ll be surprised by how much Office has evolved. Gone are the annoying paperclip helpers, tacky looking clipart and templates and confusing buttons. Everything is intuitive and easy to use, so you no longer need to take classes or tutorials on how to work it. Even the jargon has been stripped out in favor of human-speak so you can get your tasks done faster and finally break up with the undo button. With the latest features, your files also take on a whole new level of professionalism. Plus, any updates, upgrades or patches happen automatically, so whatever Microsoft cooks up to impress you is added to your Office immediately. In the past, when you upgraded your Office version it was quite the drama and often left your files in a mess. Switching to Office 365 is like a breath of fresh air in this regard, as it’s essentially signup and go situation. Older files remain intact, your hard drive doesn’t get cluttered, and you’re up and running in minutes. With Office 365, you’re essentially getting more while spending less. It’s a popular option for good reason. The fact that it’s always available, always the latest version and works anywhere is reason enough to make the switch, particularly if you have students or work-at-home users. The baked-in security features also mean you’re less at risk of cyber-attack, so you can get on with your tasks and let Microsoft deal with the dirty work. It really is a stress-free solution, saving you time and money. Click to read about Remote Working with Office 365. Switch to Office 365 - Call us today at (786) 233-2002 Add your company website at SonicRun.com Increase your company search results with SonicRun.

COVID-19 is forcing many businesses to embrace remote work. The technology needed to enable people to work from home has existed for years, but working from home may be new for you and your employees. Here are some essentials you need to address to empower your remote workers. What technology do you have or need? Your people may have business laptops and phones, or perhaps you already allowed employees to bring their own devices (BYOD) to work. So, remote work isn’t going to be as much of a change. Your people already have the tools they need. However, a business that wasn’t doing any of this before might need new hardware. You can’t expect your employees to lug heavy desktop computers home. You may need to ask employees to use their own personal computers and phones. That’s going to require some ground rules. For one, no Windows 7: that operating system is out of date and no longer supported by Microsoft, which means employees could be putting corporate data at risk of cyberattack. You can also take the following precautions to secure off-site online activity: Establish strict policies for securing devices accessing business networks. Communicate reporting procedures for the loss/theft of a device. Enable mobile monitoring management of all devices that give IT access. Encourage regular backup of mobile devices. Educate employees to regularly update firewall and anti-virus software. Prohibit third-party apps. Set devices to make users aware that they may be connecting to unsafe networks. Challenges of the Remote Work Environment In the office environment, there is business technology consistency. Now, you’re supporting various hardware and networking solutions of different quality. This can be a headache to get up and running, yet you need to support your remote employees. What kind of IT desk help will you offer? People are now working wherever they are, whenever they want. The “wherever they are” part can raise some issues. Employees could log in from public parks, coffee shops (if any are open), or while at home with the kids. This means fresh threats. Laptops can get stolen. People out in the world could look over your employee’s shoulder and read what’s on the screen. Kids can spill juice in a split second! Install remote management software to enable a complete wipe of lost or stolen laptops. Also, implement encryption, data backup, and screen-locking features to help keep data secure. Saying people can work “whenever they want” also has its challenges. With everyone stuck at home, a 9–5 schedule for office productivity may be impossible. Toddlers don’t really understand that “Mommy’s working,” do they? It’s a good idea to establish clear expectations from the outset: How will progress be demonstrated? How can employees check-in with managers? What are the expectations for team collaboration? What software will be used for group chat, video, or conference call? What is acceptable business-hour flexibility? If you’re going to allow people to set their own hours, IT support needs to be flexible, too. Supporting Remote Work The good news is that remote work can be productive, too. In fact, a Stanford University study found remote employees did an extra day’s work per person per week. We can help you set up your technology to support your remote staff. We’ll make sure your hardware is up to scratch, secure those mobile devices, and be your remote IT help desk at odd hours. Contact us today at (786) 233-2002!

Migrating to the cloud is no longer a “maybe” solution for many businesses. With many countries mandating staying home, remote working requires a fresh look. The good news? There are great solutions available, and you’ll see benefits not just today but also when you’re back in the office in the future. We recommend Google Workspace to enable business collaboration and communication while working remotely. Advantages of a Google Workspace Solution Google Workspace offers enhanced productivity, flexibility, and transparency, all without sacrificing security. Productivity Google Workspace provides access to Docs, Spreadsheets, Forms, Websites, App Scripting, and more. Using Google Workspace, internal and external users can collaborate and see changes made. This simultaneous, real-time collaboration saves on emailing documents back and forth. Avoid the inefficiency of someone having to correlate different versions of a document. Further, Google Workspace provides a single dashboard. Users can access the creation tools, as well as email, calendars, and Google Meet. People don’t have to keep several different applications open. It’s all available in a single, integrated solution. Flexibility Google Workspace is available on any device, iOS or Android. All your remote workers need is a working internet connection. With this cloud-based solution, you can let them log in to Google Workspace and get everything done in one place. Everyone can: share access to the business Google Drive; use Google Cloud Search to find the needed files; synchronize work calendars on Google; easily hop on video calls or chat in Google Meet. And they can do that from wherever they are, whenever they want. Google even touts a "99.9% service level agreement." Google maintains its systems while making its applications continually available, which means “no scheduled downtime or maintenance windows.” Transparency With Google Workspace, all the business data lives in one place. Users can share files but still control access. Your IT admins can decide what access to allow remote or guest users, and they can secure that access from within the Google Workspace Admin Console. With Google Workspace audit logs, IT admins can review actions taken by users. The logs provide information about what resources were used, by whom, and when. This can help with cybersecurity, plus it provides peace of mind that people are complying with procedures remotely. Google Workspace offers to report for international information security controls, accounting, financial services, health privacy, government, and payment card industry standards. At the same time, although you are using Google Workspace’s services, your data doesn’t belong to Google. All personal information and intellectual property remain your own, even that meme you made about the “joys” of homeschooling. Getting Set Up on Google Workspace Google offers many of these solutions separately for free (or ad-supported). Still, Google Workspace is worth the investment: you pay per user for a more comprehensive solution which adds: professional domain name – instead of johnsmith@gmail.com she could send from johnsmith@yourbusiness.com; unlimited cloud storage and archiving; administrative control to manage all user accounts in a single dashboard; better management of mobile devices; the ability to set up two-factor authentication for greater security. A cloud solution helps your remote workers work smarter and faster. Google Workspace is a secure, simple-to-use cloud platform. Another form of Remote Working can be used with Office 365 Our tech experts can help you effectively migrate to Google Workspace or another cloud-based solution. Contact our experts today at 786-233-2002!

Business collaboration is the norm, whether everyone is working in the same office space or not. Providing the latest technology for knowledge sharing and communication is critical. Google Workspace is a cloud-based solution enabling effective collaboration through flexibility, productivity, and transparency. A few decades ago, workers would be expected to answer phones, rip open physical mail, track faxes, and meet in-person with colleagues in the office. With the digital transformation, more of what we do is online. Adding email, file sharing, video conference calls, and chat could have overwhelmed us. Then came the business collaboration platforms streamlining workflow in a single solution. One of these is Google Workspace. It’s Google cloud’s bid to compete with the likes of Microsoft’s Office 365. Google Workspace aims to make “working together a whole lot easier.” It combines productivity and collaboration tools around: Connection – Gmail, Google Meet (chat and video conferencing), Google Calendar Access – Google Drive, Google Cloud Search Creation – Google Docs, Spreadsheets, Forms, Slides, Websites, App Scripting, and more. Control – Administration Settings, Analytics, Mobile Device Management, Data Storage. All of this in a single place. Yes, Google offers many of these solutions separately for free (or ad-supported), but with Google Workspace you pay per user for a more comprehensive solution with added control. What Google Workspace Offers Your Business Having Google Workspace gives your users an ad-free enhanced version of the features they may already use. For instance, instead of emailing from johnsmith@gmail.com, John could send from the professional domain jobnsmith@yourbusiness.com, and he’s no longer being distracted by email advertising. “Gmail has a whopping 26% of email market share based on open rates” – Litmus Since Google Workspace integrates with Calendar, it’s easy for John and his colleagues to plan meetings. People can share their calendars to enable scheduling, and they can hold the meeting in Google Meets. At the same time, users don’t have to share every appointment on their calendar with colleagues. Google Workspace's calendar allows users to create many calendars with different settings. Maybe one is private, another is only visible to certain people (you and your assistant), and yet another is public so that the entire company can see. Anyone who has used Microsoft Word or Excel will quickly adapt to Google Docs and Sheets. It’s even possible to import Microsoft files into Google, then export them again into .docx or .xls files. Yet on Google’s cloud platform, users can share files in real-time online. People can work together on the same file, at the same time, regardless of where they are actually located. This eliminates time wasted sending attachments and consolidating comments. While work is in progress, or after you move on, you don’t have to worry about the files disappearing. Basic Google Workspace users get 30GB of storage. Business and Enterprise users have access to unlimited cloud storage and archiving. This lets a business store all its files in a secure, centralized location. Google’s Cloud Search searchable one for Business and Enterprise users. The administrative control offered is another reason to pay for Google Workspace. A business can manage all its user accounts from a single dashboard. You no longer have to worry about someone leaving and refusing access to their Gmail files. With Google Workspace, you can go into the administration console and take control. Easily add and remove people. Plus, access management is easier with one dashboard to assign roles and rights. You can also manage mobile devices and set up two-factor authentication for greater security. Still, sound overwhelming for your small-to-midsized business? Simple Solution Tech managed services provider can help get you set up on Google Workspace. This secure, simple-to-use cloud platform can help you work smarter and faster. Find out how we can help you use remote work from home using Microsoft Office 365. Call us at (786) 233-2002 to get started!

Your old computer is beginning to slow down. So, you invest in a shiny new laptop. The clouds part and the sun shines down on this bright and lovely new device. Everything will be faster and easier. Only, from the first day, the new laptop is lagging. Why is it running so slow? Here a couple of reasons your brand new laptop running slow. #1 Not enough computing power. In many cases, the laptop doesn’t have enough RAM (Random Access Memory). RAM is the computer’s main memory. This helps your computer do more at once. Information from the operating system, application programs and data are kept here, when in use, for quicker processing. RAM is like the computer’s short-term memory, while the hard drive is the long-term memory. Just as the human brain can’t hold everything in short-term memory, RAM can get overloaded too. When this happens on your laptop, the computer processor needs to go to the hard drive. This slows things down. Resolution: You might see 4GB, 8GB, 16GB or more of RAM available. How much you need is going to depend on what you plan on doing with the computer. For a laptop with Windows 10, we recommend at least 8GB of RAM, but 16GB is more comfortable for a better experience. Not all laptops will let you access the RAM. When you can, though, upgrading memory can be quick and affordable. #2 Mechanical hard drive. Often a single part is letting you down. With a less expensive computer, manufacturers skimp. While it’s less common these days, some laptops will come with a mechanical hard drive. You might think of this as a record player with a needle reading the vinyl album. Since something is moving to find data, the laptop runs slower than it would with a Solid State Drive (SSD), which has no moving parts. Resolution: In many cases, a mechanical hard drive can be easily upgraded to an SSD. However, some super-slim laptops have limited upgradability. #3 Bloatware. Retailers like to tout all the bells and whistles that come with their laptops. So, when you turn on your laptop for the first time, you may notice there’s already a lot of software preloaded. Much of it you’ll probably never use. Maybe there are toolbars you don’t need, games you’ll never use, or stock widgets that you couldn’t care less about. These examples of bloatware slow down your computer. Third-party applications are a revenue source for the manufacturer but won't always help you. Microsoft, for instance, sells a line of computers that come without any pre-installed third-party software. Computerworld reported those PCs “start-up 104% faster, shut down 35% faster and have 28 minutes more battery life.” Resolution: When you get a new laptop, check out the pre-installed software before you add your own. Determine what the existing software will do, and uninstall anything that you won’t want. If your laptop is slow on the first startup, this may be due to system updates. For instance, a Windows 10 automatic update to bolster the security of the computer. You can’t do much about these, but look on the bright side, your laptop security is current! Improved speed is the main reason to invest in a new laptop. Don’t let a lagging laptop disrupt your productivity. We can help with a slow running laptop. Instead of wasting valuable time waiting on a slow computer, give us a call at (786) 233-2002!

Simple Solution Tech, nuestro objetivo durante el asunto COVID-19 es continuar sirviendo a nuestros clientes siempre que sea posible mientras protegemos a nuestros técnicos y realizamos nuestra responsabilidad social para minimizar la propagación de la enfermedad. Con esto en mente, hemos ampliado nuestras opciones de reparación actuales para brindar a nuestros clientes la capacidad de reducir el contacto que tienen durante la experiencia de reparación para su alivio de estado. Remote Support Repair (Reparación de soporte remote) Nosotros vamos a ti virtualmente en lines Estamos proporcionando un programa de servicio de reparación de soporte remoto para que podamos completar su reparación donde sea que necesite que estemos. Para programar una reparación con una reparación de soporte remoto: Complete el formulario solicitando una reparación. A Simple Solution Tech, un técnico certificado lo contactará rápidamente para confirmar el costo de su reparación, compartir las opciones de reparación disponibles y programar el horario de su cita. Todo lo que necesitas es una buena conexión a Internet. Luego, siéntese, relájese y espere a que el técnico de Soporte remoto se conecte a su computadora en línea. Drop-Off Repair (Reparación de devolución) Estamos ofreciendo en la acera (entrada de la acera) el check-in de Reparación de devolución para clientes que no tendrán que ingresar a nuestras ubicaciones de reparación y permanecer en sus vehículos. Para organizar el check-in de reparación de devolución: Complete nuestro formulario de opciones de reparación. Llame al (786) 233-2002 Luego, puede concertar una cita o simplemente dirigirse al lugar de reparación fuera del sitio que le proporcionaremos por teléfono. Llámenos cuando llegue al área de estacionamiento más cercana y brinde la información de su vehículo para que podamos ubicarlo. El técnico certificado de Simple Solution Tech estará disponible para ayudarlo en 5 minutos. Mail-In Repair (Reparación por correo) También les estamos dando a nuestros clientes la opción de enviar su dispositivo a una ubicación de reparación fuera del sitio. Su dispositivo será reparado, desinfectado y enviado por correo en unos días. pero estamos tomando precauciones adicionales para garantizar un entorno sanitario tanto para nuestros técnicos como para los dispositivos bajo nuestro cuidado. Para organizar una reparación por correo: Complete nuestro formulario de opciones de reparación. Empaque bien su dispositivo y envíelo por correo a nuestra ubicación de reparación fuera del sitio que le proporcionaremos por teléfono. Le llamaremos cuando recibamos su dispositivo para confirmar un precio antes de comenzar la reparación y para tomar el pago por teléfono.We use gloves when handling your electronics. Utilizamos toallitas desinfectantes para limpiar su dispositivo cuando lo recibimos y lo devolvemos. ¿Te gustó lo que ves? Manténgase en contacto con nosotros visitando nuestra página de Facebook.

(Photo Source: Unsplash.com) If you’ve ever had a sudden computer problem, you know it can be very stressful. So much of our day-to-day life requires having access to a working computer. Homework, budgeting, bills, even browsing dinner recipes all have a degree of urgency that means dealing with a broken computer isn’t comfortable for long. Your computer technician offers two options: remote repair or brings it in. Which is the best choice for you? Benefits of Remote Support Speed: If remote repair is a possibility, your technician can connect via the Internet and have you operational in no time. You might also choose to just leave it turned on in the morning and go to work as normal, while the tech logs in to conduct the repair, ready for your return. Without this option, you’d need to juggle time in your diary to drop the system off as most in-store techs only work 9-5. Many large-scale remote support services are even available 24/7, eliminating all unnecessary delays. Convenience: You get to skip the unpleasant tasks of unplugging the PC, untangling the cables and carting it into the repair store. Even then, once repaired, you’d still be privileged with carrying it back home and playing a game of which-plug-goes-where. Computers may be getting smaller, but they’re still heavy and fiddly! Laptops are designed to be moved around often and it may not be a problem to stop at the repair store, but traveling with a desktop PC requires a little more effort and a lot more inconvenience. Negatives of Remote Support Limited repair options: A remote connection can only repair certain software problems, not hardware problems. It’s impossible for the technician to swap out a failed part remotely, and unless you’re confident in your own repair skills, the guided physical repair isn’t viable either. Occasionally the problem will also be outside the computer, perhaps a troublesome peripheral or connection. Your technician may be able to walk you through correcting some of these minor problems yourself, but almost invariably require a physical call-out or taking your computer in-store. Connection speed: A slow or unstable connection will make a remote repair take longer and increase the difficulty of the task. The extended time impacts the cost for the call, and in extreme cases, can negate any benefits of skipping the physical inspection. Your connection needs to allow the technician to see real-time responses as if they were sitting there in person. Accessibility: If your computer won’t start or can’t connect to the Internet at all, your technician can’t log in. This includes seeing a ‘blue screen of death’, boot failure and Windows load failure. As much as they’d like to help you, being able to log in to your system is a vital step in the remote repair process. Remote support and repair is the ideal situation, purely for speed and convenience. As a bonus, in the event the remote repair is unsuccessful, it also means your tech now has a better idea of the problem and can speed up any on-site or in-store repairs.  Remote support is the best option for many repairs and gets your computer working again with minimal disruption and the lowest cost. Need a tech repair? Call us at (786) 233-2002 for rapid remote support.

(Photo Source: Unsplash.com) No one is safe from cybersecurity threats or able to ignore digital transformation. But the healthcare industry faces extra pressures to keep its information technology healthy. Here’s why that’s the case and why a Managed Service Provider (MSP) partnership is just what the doctor ordered. Healthcare shares many of the same concerns as other industries. Leaders want to reduce costs, increase productivity, and improve the bottom line. Many doctor’s offices are moving away from relying on paper files, insurance providers receive faxed claims, electronic medical records (EMR) have replaced rooms of filing cabinets, and medicine has gone mobile with data available on a centralized server in the cloud. Everything from surgery scheduling to patient payments can be processed online. So, healthcare business technology needs to stay current. Remote access to patient records, imaging, and prescription history is expected. Virtual collaboration with colleagues is a new norm. Dashboards providing data analytics are in demand, too. Plus, all these new technologies need to be secure. Every industry faces cybersecurity threats, yet healthcare handles personally-identifying patient information and financial data, which makes it a prime target. Consider the ransomware attack that crippled Britain’s National Health Service (NHS). That 2017 WannaCry attack cost the NHS 92 million pounds, according to reports, that’s not including the damage to the NHS’s brand reputation. High Standards for Healthcare IT Healthcare must also address industry standards and compliance concerns. Data breaches are expensive for any organization. But healthcare regulations make even the loss of an unencrypted laptop costly. Healthcare clinics face fines for sharing patient data or falling victim to a cyberscam. Partnering with an MSP is a prescription for IT success and security. An MSP provides an outside opinion on technological health. The MSP’s IT experts begin by diagnosing the current software, systems, and networks. They then track and manage technology. An MSP can also provide an IT strategy to support compliance. This could include introducing remote and mobile access policies or taking steps to better protect and backup sensitive information. Patching and upgrading systems is a proactive move against cybersecurity vulnerabilities. You might think of partnering with an MSP as a wellness check. Keeping an eye on the business’s IT health makes it easier to avoid something debilitating. Plus, if something does go wrong, MSPs have guaranteed response times. Your partner will develop a business continuity plan to get you back to IT fitness quicker. IT Managed Services Do More Than You Think On the heels of the headache of moving to electronic health records (EHR), businesses may be reluctant to add MSPs to the mix. Still, a savvy MSP can integrate EHR/EMR solutions with any new IT strategies. Interested in telemedicine applications or social media management? The MSP can help. An MSP does much more than risk assessments. Stopping smoking has many benefits beyond cleaner lungs. Similarly, working with MSPs can help healthcare treat several symptoms at once. The MSP supports medical clinics or healthcare organizations in: using IT to provide a better patient experience; securing networks for the medical professional and patient access; streamlining operational efficiencies with cloud-based computing solutions; improving medical professional communication with patients and other partners; managing IT security; spearheading digital business transformation. Healthcare providers and related businesses want to modernize and master cybersecurity vulnerabilities. Partnering with an MSP for IT strategy and support lets you focus on building a healthy business. Want a consult with our IT? Call us today at (786) 233-2002.

Simple Solution Tech, it is our goal during the COVID-19 matter to continue to serve our clients wherever possible while protecting our technicians and performing our social responsibility to minimize the spread of the disease. With this in mind, we have expanded on our current repair options to give our clients the ability to reduce the contact they have during the repair experience to their status relief. Remote Support Repair We Go To You Virtually Online We are providing Remote Support repair service program so we can complete your repair wherever you need us to be. To schedule a repair with a Remote Support Repair: Fill out the form requesting a repair. A Simple Solution Tech, a certified technician will contact you quickly to confirm the cost for your repair, share available repair options, and schedule your appointment time. All you need is a good Internet connection. Then just sit back, relax and wait for the Remote Support technician to connect onto your computer online. Curbside Repair (drop-off/pick-up) We are offering at the curb (sidewalk entrance) Drop-Off Repair check-in for clients who won't have to enter our repair location(s) and remain in their vehicles. To arrange Drop-Off Repair check-in: Call first at (786) 233-2002 Then you can make an appointment or just drive over at the off-site repair location we will provide you by phone. Give us a call when you arrive in the nearest parking area and provide your vehicle information we can locate you outside the entrance of our off-site location. Simple Solution Tech's certified technician will be out to assist you within 5 minutes. Mail-In Repair We are also giving our clients the option to mail their device to an off-site repair location. Your device will be repaired, sanitized, and mailed back to you in a few days. but we are taking extra precautions to ensure a sanitary environment for both our technicians and the devices in our care. To arrange a Mail-In Repair: Fill out our repair options form. Pack your device well and mail it to our off-site repair location we will provide you over the phone. We will call you when we receive your device to confirm a price prior to starting the repair and to take payment over the phone. We use gloves when handling your electronics. We use sanitizing wipes to clean your device when we receive and return it. Did you like what you see? Stay in touch with us by visiting our Facebook page.